Order Placement
Once your order is successfully placed, you’ll receive an instant confirmation call with your order details
Dispatch (Within 24 Hours)
All confirmed orders are processed and dispatched within 24 hours (excluding weekends and public holidays)
Order Tracking
You can track your order anytime through the Profile section on our website. Real-time tracking updates will keep you informed about your shipment status
Estimated Arrival
Your estimated delivery time will be displayed in your Profile section once the order is dispatched. Delivery times may vary depending on your location and courier service
Customer Support
Have any questions or concerns?
You can directly contact our WhatsApp Chat Support, available at the top of our homepage. Our support team is ready to assist you with order updates, returns, or general inquiries
Here’s a professional version of your Terms & Conditions (for New Products) written in clear and formal English:
Terms & Conditions – New Products
* Product Condition:
All components used in this PC build are 100% brand new and sourced directly from authorized suppliers or brands.
* Manufacturer Warranty:
Each component included in this build comes with its official brand/manufacturer warranty, as per the respective brand’s policy and terms.
* Famberz Warranty:
In addition to the manufacturer warranty, Famberz provides a 1-year comprehensive service warranty on the complete PC build.
* Warranty claims can be initiated through the “Claim Warranty” option available on the top of our website.
* Customers can also check the remaining warranty period for their products on the same page.
* Warranty Claim Process:

* If any issue arises within the warranty period, customers can raise a claim through the official Famberz warranty portal.
* Shipping charges related to warranty claims will be borne by the client.
* If a PC is received for warranty service and is found to be in complete working condition, return shipping charges will still apply and remain the customer’s responsibility.
* If the PC is sent to Famberz for a warranty claim and is found to be in proper working condition, the shipping charges will not be covered by Famberz and must be paid by the customer.
* However, if the PC is found to have a genuine issue covered under warranty, the shipping charges will be covered by Famberz.

* Warranty: 3 years from the purchase date.
* Coverage:
* Year 1: All replacements and shipping are free.
* Year 2–3: Replacements free, shipping costs paid by the customer.
* Customers are required to record a full unboxing video when receiving their product.
* The video must clearly show:
* The sealed package before opening.
* The unboxing process without any cuts or edits.
* The product and all included components/accessories.